Caststo Return Policy

Caststo return Policy

We offer a return policy of 15 days from the date of your purchase. to start a return process, you must email us at [email protected] you are solely responsible to return the item in original packaging without damage to the product and its original packaging. You are responsible for any shipping and handling charges that may occur for returning the item/items us. Caststo will not be issued a refund until it is in possession of the returned order.

We charge a 20% restocking fee along with shipping cost on any order canceled on the way and/or returned where Caststo is not at fault

If you received the damaged item or the wrong item, you must inform us at [email protected] within 2(two) business days. we will send you a prepaid shipping label. you are responsible to drop the package at the courier partner location. we must receive the package within 30 days from the date we share the shipping label with you. in the event where you( customer/ receiver of order ) arrange the shipping, we must receive the order within 30 days from the day we approve the return.

every return must be approved by the representative of Caststo via authorized communication. you should not send the order back to us without and or before we approve it.

Caststo will only refund the amount to the original payment method. we do not process refunds other than original payment methods

If you have any questions or concerns regarding returns, please contact our customer service team at [email protected]

 

Need help?

 

Contact us at [email protected] for questions related to refunds and returns.